Returns & Exchanges

At Venalisa, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on unused and unopened products. If your order arrives damaged or incorrect, our dedicated support team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and a brief explanation of why you would like to return the item.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging to prevent damage during transit, ensuring all seals remain intact.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.