Frequently Asked Questions
Everything you need to know about your Venalisa beauty experience.
How long does Venalisa gel polish typically last?
When applied correctly with our base and top coats, Venalisa gel polish is designed to stay chip-free and maintain a high-gloss finish for up to 21 days.
Do I need a UV or LED lamp to cure the polish?
Yes, all Venalisa gel products require curing under a professional UV or LED lamp. Curing times range from 60 to 120 seconds depending on the lamp wattage and product type.
Are Venalisa products cruelty-free?
Yes, we are committed to ethical beauty. Venalisa products are 100% cruelty-free and are never tested on animals.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.